Terms of Service

Effective Date: October 1, 2026 · Last Updated: October 1, 2026

1. Agreement to These Terms

1.1 These Terms of Service (these “Terms”) govern access to and use of the website located at LifeSeasonLetters.com, the written-companionship subscription products, gift subscriptions, and related online services (collectively, the “Services”) offered by Life Season Letters, LLC, a Tennessee limited liability company (the “Company,” “we,” “us,” or “our”).

1.2 By accessing or using the Services, creating an account, or purchasing a subscription, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

1.3 These Terms incorporate by reference the Company’s Privacy Policy, its Refunds and Cancellations Policy, and its Disclaimer, each of which is available on the website.

2. Eligibility

2.1 You must be at least eighteen (18) years of age to use the Services, create an account, or purchase a subscription. By using the Services, you represent and warrant that you are at least eighteen (18) years of age and have the legal capacity to enter into these Terms.

2.2 The Services are offered in the United States. The Company makes no representation that the Services are appropriate or available for use in other jurisdictions.

3. Description of the Services

3.1 The Company publishes original written works, referred to as letters, organized by subject categories referred to as Life Seasons. A subscription entitles the subscriber to receive the letters published for the Life Season or Life Seasons to which she subscribes, during the period of her subscription.

3.2 Letters are delivered electronically. The Company transmits an email notification containing a link through which the letter may be accessed and read. Letters are ordinarily delivered on a weekly basis, on Sunday, at approximately 11:00 a.m. in the time zone in which the subscriber registered.

3.3 The Company may also make available free materials, gift subscriptions, and other products or communications. The Company reserves the right to modify, suspend, or discontinue any portion of the Services, including the schedule, format, or method of delivery, at any time.

3.4 The letters are works of personal reflection and written companionship. They do not constitute professional advice of any kind, as further set forth in Section 11 and in the Company’s Disclaimer.

4. Accounts

4.1 Certain features of the Services require an account. You agree to provide accurate and complete information when creating an account and to keep that information current.

4.2 You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. You agree to notify the Company promptly at support@LifeSeasonLetters.com of any unauthorized use of your account.

4.3 Accounts are personal to the subscriber and may not be shared, transferred, or assigned without the Company’s written consent.

5. Subscriptions, Fees, and Automatic Renewal

5.1 Plans and Fees. Subscriptions are offered on monthly, six-month, and annual terms for each Life Season. Current prices are displayed on the website at the time of purchase and are payable in United States dollars. The Company may offer reduced pricing for additional Life Seasons or promotional pricing from time to time.

5.2 Automatic Renewal. SUBSCRIPTIONS RENEW AUTOMATICALLY. Unless cancelled before the end of the then-current term, each subscription renews automatically for a successive term of the same length, and the payment method on file will be charged the then-current price for that term. You authorize the Company and its payment processor to charge your payment method on a recurring basis until you cancel.

5.3 Notice and Cancellation. You may cancel a subscription at any time through your account or by contacting the Company at support@LifeSeasonLetters.com. Cancellation takes effect at the end of the then-current term, and you will continue to receive letters through the end of that term. Cancellation does not, by itself, entitle you to a refund except as provided in the Refunds and Cancellations Policy.

5.4 Price Changes. The Company may change its prices. Any change to the price of a renewing subscription will be communicated to the subscriber in advance of the renewal to which it applies, and the subscriber may cancel before that renewal if she does not wish to accept the new price.

5.5 Payment Authorization. You represent that you are authorized to use the payment method you provide. If a payment is declined or cannot be processed, the Company may suspend or terminate the subscription and may discontinue delivery of letters.

5.6 Pause. The Company may, in its discretion, offer subscribers the ability to pause a subscription. The terms of any pause will be as communicated by the Company at the time.

5.7 Refunds. Refunds are governed by the Company’s Refunds and Cancellations Policy, which is incorporated into these Terms.

5.8 Taxes. Prices are exclusive of any applicable sales or use taxes, which will be added where required by law.

6. Gift Subscriptions

6.1 A gift subscription may be purchased for another individual. When purchasing a gift, the purchaser provides the recipient’s name and email address, and by completing the purchase and agreeing to these Terms, the purchaser authorizes the Company to use that information solely to deliver and administer the gift, including sending the recipient an invitation to redeem it. The purchaser represents that she has a good-faith basis to provide the recipient’s information for this purpose. The Company uses the recipient’s information only to deliver and administer the gift and in accordance with the Privacy Policy.

6.2 A gift is purchased as a prepaid value for a chosen Life Season and term; the purchaser is charged once, at the time of purchase, and is never charged for any renewal. The recipient receives an invitation to redeem the gift and, upon redeeming it, creates a subscription on her own account, to which the gift value is applied so that no payment is due at redemption. When the gift term ends, that subscription renews like any other subscription only if the recipient has provided her own payment details; the Company notifies her in advance, and if she does not provide payment details the subscription simply does not renew. If a gift is not redeemed, no subscription is created and no letters are delivered.

6.3 Refunds for gift subscriptions are governed by the Refunds and Cancellations Policy and, where applicable, are issued to the purchaser.

7. Intellectual Property and License

7.1 Ownership. The letters, the website, and all text, images, designs, graphics, compilations, and other content comprising the Services are the property of the Company or its licensors and are protected by copyright, trademark, and other intellectual property laws. “Life Season Letters” and the Company’s logos and marks are the property of the Company.

7.2 Limited License. Subject to these Terms, the Company grants you a limited, personal, non-exclusive, non-transferable, revocable license to access and read the letters and other content made available to you, for your own personal, non-commercial use during the term of your subscription.

7.3 Restrictions. Except as expressly permitted by these Terms or by applicable law, you may not:

• (a) copy, reproduce, distribute, publish, transmit, display, or publicly perform the letters or other content;
• (b) share, forward, sell, license, or otherwise make the letters available to any person who is not the subscriber, other than a brief quotation with attribution;
• (c) create derivative works from, or use the content to train any machine-learning or artificial-intelligence system;
• (d) remove or alter any copyright, trademark, or other proprietary notice; or
• (e) use any automated means to access, scrape, or copy the Services.

8. Your Submissions

8.1 You may submit reviews, testimonials, stories, feedback, or other content to the Company (“Submissions”). You represent that you own or otherwise have the right to submit such content and that it does not infringe the rights of any person.

8.2 By making a Submission, you grant the Company a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, publish, and display the Submission, in whole or in part, in connection with the Services and the Company’s marketing, together with the name or initials you provide. You may request removal of a published Submission at any time by contacting the Company.

8.3 The Company is not obligated to publish, retain, or compensate you for any Submission.

9. Acceptable Use

You agree not to:

• (a) use the Services for any unlawful purpose or in violation of these Terms;
• (b) impersonate any person or provide false or misleading information;
• (c) interfere with, disrupt, or attempt to gain unauthorized access to the Services or their related systems;
• (d) introduce any virus, malware, or other harmful code;
• (e) harass, threaten, or abuse the Company’s personnel or other users; or
• (f) use the Services in any manner that could damage, disable, or impair the Services.

10. Communications

10.1 By creating an account or purchasing a subscription, you consent to receive electronic communications from the Company, including transactional and account communications necessary to administer the Services. These communications are not marketing communications and may not be declined while a subscription remains active.

10.2 Optional marketing communications, including email newsletters and promotional messages, are subject to your consent and may be declined at any time as described in the Privacy Policy. The Company does not currently send marketing text messages.

10.3 You agree that agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

11. No Professional Advice

11.1 The letters and all other content made available through the Services are provided for general informational and personal-reflection purposes. They do not constitute medical, mental-health, psychological, legal, financial, tax, or other professional advice, and they are not a substitute for consultation with a qualified professional.

11.2 No provider-patient, attorney-client, fiduciary, or other professional relationship is created by your use of the Services. You should not disregard or delay seeking professional advice on account of anything you read through the Services.

11.3 The Services are not a crisis, emergency, or counseling service. If you are experiencing a medical or mental-health emergency, you should contact emergency services or an appropriate crisis resource immediately.

12. Disclaimer of Warranties

12.1 THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

12.2 The Company does not warrant that the Services will be uninterrupted, timely, secure, or error-free, that any defect will be corrected, or that the Services will meet your requirements or produce any particular result.

13. Limitation of Liability

13.1 TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AND CONTRACTORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF THE COMPANY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

13.3 Some jurisdictions do not permit the exclusion or limitation of certain warranties or damages. In such jurisdictions, the foregoing limitations apply to the fullest extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its members, managers, officers, employees, and contractors from and against any claims, demands, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to your use of the Services, your Submissions, your violation of these Terms, or your violation of the rights of any person.

15. Suspension and Termination

15.1 The Company may suspend or terminate your access to the Services, in whole or in part, at any time, with or without notice, if the Company believes you have violated these Terms or that suspension or termination is necessary to protect the Company, its subscribers, its personnel, or any other person.

15.2 You may terminate these Terms at any time by cancelling your subscription and discontinuing use of the Services.

15.3 Sections 7, 8, 11, 12, 13, 14, 16, and 17 survive any termination of these Terms.

16. Governing Law and Venue

16.1 These Terms and any dispute arising out of or relating to these Terms or the Services are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws principles.

16.2 Any action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Tennessee. You and the Company each consent to the personal jurisdiction of those courts and waive any objection to venue in those courts.

17. General Provisions

17.1 Changes to These Terms. The Company may amend these Terms from time to time. The amended Terms will be posted with a revised “Last Updated” date, and, where the changes are material, the Company will provide additional notice as appropriate. Your continued use of the Services after the amended Terms take effect constitutes acceptance of them.

17.2 Entire Agreement. These Terms, together with the Privacy Policy, the Refunds and Cancellations Policy, and the Disclaimer, constitute the entire agreement between you and the Company regarding the Services and supersede all prior agreements and understandings on that subject.

17.3 Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17.4 No Waiver. The failure of the Company to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other provision.

17.5 Assignment. You may not assign or transfer these Terms or any rights under them without the Company’s prior written consent. The Company may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

17.6 Force Majeure. The Company shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, illness, labor disputes, utility or telecommunications failures, and governmental action.

17.7 Construction. These Terms shall be construed according to their fair meaning and shall not be construed against either party as the drafter. Headings are for convenience only and do not affect interpretation.

17.8 Relationship of the Parties. Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and the Company.

17.9 Third-Party Services. The Services may link to or rely upon websites and services operated by third parties. The Company is not responsible for the content, products, or practices of such third parties.

18. Third-Party Platforms

The Services operate through third-party platforms and service providers, including for the website, the subscription store, checkout and payment, email delivery, digital file delivery, gifting, and analytics. Your use of those platforms may also be subject to the platforms’ own terms of service and privacy policies, and you are encouraged to review them. The Company is not responsible for the practices of these third parties, and their terms and policies govern their own services. A current list of the Company’s principal service providers is available on request.

Because portions of the experience, including checkout and gift redemption, are provided through these third-party platforms, some parts of the user journey may differ in appearance from the Company’s main website.

19. Contact Information

Questions regarding these Terms may be directed to the Company as follows: